You have the ability to reset passwords for any of your employees. (Permissions must be requested)
You will need to navigate to:
Manage > HR > Employees
You can find your employee in this list or use the search bar to locate their name.
Active Employees (ORANGE): List of all active employees assigned to your company; you can click the first name or last name column to sort employees alphabetically
Search Box (GREEN): search employee names or usernames
Inside the employee account, you can reset the password under "Login and Permissions"
Login & Permissions (BLUE): tab inside the customer account that allows you to reset employee password and assign chat permissions
Password (YELLOW): here you can set a new password for your employee; password must be 8 characters long, contain one upppercase letter, one lowercase letter, one number, and a special character. **Password cannot be any of the last 3 passwords assigned to this employee.**
Save (PURPLE): make sure to save any changes!